9.25.23 Update: The mobile version of the Timecard app is now working. If you sent your timecard to your recruiter, please resubmit it through the app. You may need to refresh your app for it to work properly.
The time is finally here (ha ha)! Our new Triage Timecard app is ready to go. The Triage Timecard app is an easier and more efficient way to submit your timecard each week—no more wondering if it submitted on time or correctly.
We know change can be tough, but we’re here to help. We’ll walk you through
- Creating an account
- Submitting a timecard
- Saving the app on your phone
- Submitting a late timecard
- As well as FAQs to help answer common questions
Let’s do this, Team Triage.
Creating an Account
- Go to https://dt.mytriage.com
- You can use your existing Microsoft, Google or Apple accounts, but in order to verify your account, it needs to be an email address already in use with Triage
- If you prefer to not use Microsoft, Google or Apple, click Create Account and enter your email address
- Verify your email with a code sent to your inbox
- If you are creating your own account, rather than using Microsoft, Google or Apple, you can now create a unique password
- Now go through the SMS verification. Enter your phone number to verify
- Next, enter the last 4 of your Social Security number. This verifies your identity in our system and matches your account with your timecard
- Accept the terms of use and privacy policy. You do need to actually open the link so you can accept the terms
Submitting a Timecard
You’ll see your current facility, as well as your assignment dates.
- Click “Create Timecard”
- Snap a pic of your current timecard—find it here
- If you have a facility-specific timecard, please use that instead (if you have questions about this, please reach out to your recruiter)
- Upload it, you’ll see your image is attached
- Click Submit and you’re done
To submit a “Did Not Work” timecard
- Click Create Timecard
- Select the week you did not work
- Click “Did Not Work”
- Select “Confirm”
This turns off automatic reminders about your timecard for that week.
Submitting a Late Timecard
Timecards are due Monday at noon, CT for the previous week worked.
If your timecard is submitted late, we will do everything possible to pay you on time. We use a same-day, late timecard process to ACH funds to your account but we can’t 100% guarantee as the part of the process is in the bank’s hands. It is rare but if needed, we will work to get you paid as quickly as possible the following week.
To submit a late timecard, click on the circle with your initial. This opens a new screen where you can select “Submit Late Timecard.”
Saving the App On Your Phone
Even though this is an app, you won’t find it in the App Store. Instead, you’ll find it at https://dt.mytriage.com. Here’s how to add it to your phone’s home screen.
iOS (iPhone/iPad)
- Open up a Safari browser.
- Navigate to the Triage Timecard sign in page
- Sign in to the app
- At the bottom of the screen you’ll see an icon depicting an arrow trying to get away from a square. Click that icon.
- Locate the “Add to Home Screen Icon“. Click that icon.
- A new page will generate. Click Add in the top right corner.
- Done! The Triage Timecard icon will appear on your home screen.
Android
- Open up a Google Chrome browser.
- Navigate to the Triage Timecard sign in page
- Sign in to the app
- Tap on the Menu button. The looks of the Menu button will depend on your device; usually it’s an app button that looks like three dots stacked on top of each other.
- Tap “Add to Home Screen.”
- Done! The Triage Timecard icon will appear on your home screen.
FAQs
The Triage Timecard app is a web-based app so you don’t find it in the app store. Instead, navigate to https://dt.mytriage.com and add it to your home screen. It’s easy.
View Instructions here.
View Instructions here.
Please ensure you are using an email address already associated with Triage. If this still doesn’t work, please reach out to your recruiter.
If you’re having trouble logging in, wait 15 minutes. Try again, but if you’re still having issues, reach out to your recruiter or [email protected] for help.
If you’re using the Triage Timecard app, you’ll take a pic of your paper timecard and send it via the app.
Absolutely. We want to hear good and bad. That’s how we improve.
The paper timecard can be downloaded from the Triage website. Navigate to Resources and you’ll find it under Quick Links.
They’ll see the correct dates in the app. Having problems? Let Payroll know.
To submit a “Did Not Work” timecard:
- Click Create Timecard
- Select the week you did not work
- Click “Did Not Work”
- Select “Confirm”
This turns off automatic reminders about your timecard for that week.
When you let us know you didn’t work, we know to stop hounding you about your timecard.
If you accidentally submitted “did not work,” email [email protected] and we will reset your account.
If you requested to have this week’s timecard reset, it will be done within two business hours. You’ll receive an email when this is done.
If you’re requesting a reset outside of standard business hours (8-5, CT weekdays), your request will be completed by 9 am CT the next business day.
To request a timecard reset, email [email protected].
If you requested to have this week’s timecard reset, it will be done within two business hours. You’ll receive an email when this is done.
If you’re requesting a reset outside of standard business hours (8-5, CT weekdays), your request will be completed by 9 am CT the next business day.
Timecards are due Monday at noon for the previous week worked.
If your timecard is submitted late, we will do everything possible to pay you on time. We use a same-day, late timecard process to ACH funds to your account but we can’t 100% guarantee as the part of the process is in the bank’s hands. It is rare but if needed, we will will work to get you paid as quickly as possible the following week.
To submit a late timecard, click on the circle with your initial at the top of the screen. This opens a new screen where you can select “Submit Late Timecard.”
Please reach out to your recruiter.
Please reach out to your recruiter.