Operational Excellence Support Analyst

Triage is a leading medical staffing agency that places healthcare professionals in hospitals across the country. Just recognized by Inc. Magazine as one the fastest growing companies in America for the 5th time (yes, 5th), our team is growing. So, what exactly do we mean when we say “Operations Analyst”? Triage is looking for professionals who are passionate about maintain an industry leading experience for traveling Health Care Professionals, Partner organizations and Triage employees through:

  • Effectively troubleshooting and resolving issues with key systems, data and processes. Since data is complex, attention to detail is paramount. Therefore, this person must be able to look at the minute details to make sure it is being recorded and stored properly.
  • Supporting internal technology and process improvement initiatives to optimize new and existing technologies.

Major Position Responsibilities

  • Supports the applications portfolio to ensure availability for internal and external users.
  • Supports efforts and collaborates with partners to refine and enhance Triage’s existing and emerging ATS applications and 3rd party custom applications developed to support Triage’s ATS applications.
  • Identifies and supports technology and process improvement initiatives that enhance Triage Staffing’s ability to rapidly serve the evolving and emerging needs of traveling health care profession.
  • Supports strategic organizational initiatives, supporting diverse stakeholders across the company.
  • Ensures user adoption and success with applications through training and implementation of digital adoption tools.•Review data and data entry practices, looking for trends and opportunities to increase accuracy.
  • Other duties, as assigned.


Required Skills

  • Able to think analytically and strategically.
  • Strong technical background.
  • Ability to use and learn multiple technology systems.
  • Excellent organizational and skills and the ability to meet deadlines.
  • Ability to see how multiple pieces of a system work together.
  • Ability to provide quality assurance: answering the why, making the connection by and between data, systems and departments, and looking for trends.
  • Ability to work in a rapidly changing environment.
  • Ability to engage leaders and stakeholders throughout the organization in support of technology and process improvement opportunities.
  • Support initiatives to enhance organizational Agile project delivery and team collaboration practices and continuous improvement practices.
  • Capable of working well as a part of a team as well as independently.
  • Capable of simultaneously supporting multiple projects with different deadlines.
  • Excellent written and verbal communication skills.
  • Ability to build rapport with external customers and partners, internal employees and team members.
  • Ability to work under pressure.
  • Empathetic and focused on organizational success.


Education and Experience

  • Bachelor’s degree or equivalent in Business Administration, Information Technology.
  • A minimum of 1 year of experience supporting technology implementation efforts.
  • Experience with Agile project delivery and team collaboration methods, and Lean/Six Sigma continuous process improvement practices a plus.
  • Healthcare industry or staffing agency experience a plus.


Leadership Organization, & Communication

  • Requires ongoing coordination, communication and/or team problem solving between departments or functional areas for work production or service quality.
  • Leadership Qualities – Cultural Alignment
  • Following the Social Covenant
  • Professional representation of Triage and its core values
  • Participation in company-wide training programs
  • Effective communicator with passion for relationship building. Upbeat, personable, timely and tactful.
  • Excellent ability to convey thoughts, opinions, suggestions, questions, and answers in a professional manner



Triage offers a competitive and comprehensive benefits package that spans medical, financial, and quality of life benefits.

  • Medical, dental, vision insurance
  • 401K with company match
  • Flex PTO
  • Paid Holidays
  • Free employee parties throughout the year
  • Work with some great people in a family-like atmosphere

This position is a salaried position, with typical shifts being an 8-hour workday for a 40-hour work week. Additional hours worked as needed to complete the work for this position.

Employer Rights: This job description does not list all the duties of the job. You may be asked by your supervisor or manager to perform other duties. All duties are subject to change and may be modified to reasonably accommodate individuals with disabilities. You will be evaluated in part based upon your performance of the tasks listed in this job description.

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