Help Desk Specialist

The role of an IT Coordinator will be to perform both technical and administrative tasks to ensure the functionality and efficiency of our systems and network. They must be critical thinkers and problem solvers while providing end-user support.

Major Position Responsibilities

  • Provide tier 1 support cross-campus for desktop issues
  • Manage IT set up of new users and new workstations
  • Infrastructure network support as needed
  • Assistance with Software system support
  • Working with vendors
  • Support technology
  • Assist with technical training

 

Required Skills

  • Excellent communication, written and verbal, and interpersonal skills
  • Computer literate with knowledge of Microsoft Word, Excel, and Outlook
  • Good at following instructions and working independently
  • Good organizational skills and time management skills are necessary
  • Good prioritization and multi-tasking skills and the ability to work in a fast-paced environment
  • Ability to analyze and resolve work problems
  • Discipline to remain focused to meet deadlines

 

Education and Experience

  • Bachelors/Associates degree preferred
  • Prior experience as IT Coordinator or similar role
  • Solid knowledge of IT systems and applications
  • Ability to troubleshoot and repair issues

 

Leadership, Organization and Communication

  • Requires ongoing coordination, communication and/or team problem solving between departments or functional areas for work production or service quality.
  • Leadership Qualities of Professional and a good representation of Triage and our core values
    • CRM and technology usage and organization
    • Set an example for Triage and maintain a positive attitude
  • Effective communicator with passion for relationship building. Upbeat, personable, timely and tactful
  • Excellent ability to convey thoughts, opinions, suggestions, questions and answers in a professional manner
  • Exceptional written and verbal skills

 

Benefits

Triage offers a competitive and comprehensive benefits package that spans medical, financial, and quality of life benefits.

  • Medical, dental, vision insurance
  • 401K with company match
  • Flex PTO
  • Paid Holidays
  • Free Parties
  • Work with great people

 

Employer Rights: This job description does not list all the duties of the job. You may be asked by your supervisor or manager to perform other duties. All duties are subject to change and may be modified to reasonably accommodate individuals with disabilities. You will be evaluated in part based upon your performance of the tasks listed in this job description.

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