Billing Specialist/Team Lead

General Responsibilities

  • Manage 3-7 team members
  • Monitor the quality and quantity of team members’ daily work
  • Provide instruction and feedback to team members to improve efficiency
  • Utilize all resources by delegating appropriate tasks to team members
  • Assist team members with questions they have by challenging them to critically think until they arrive at the best answer
  • Develop the knowledge and skills of team members to obtain greater performance and professional growth
  • Identify, perform, and/or coordinate training to ensure all team members are fully equipped to complete all job responsibilities
  • Monitor and record inter-departmental issues and concerns in regards to communication and policies
  • Monitor team members for optimum capacity, provide feedback on hiring needs and be innovative on methods to reduce costs
  • Provide positive encouragement and identify opportunities for recognition of billing team members
  • Set goals for team members and prioritize time between individual work and their team members
  • Daily evaluation of all activity by the team ensuring the individual and team goals are being achieved
  • Resolve daily issues and conflicts that may be presented by team members and other employees as it relates to the team/team members
  • Perform all Billing Specialist duties for overflow of placements of team’s assigned clients
  • Work with Finance leadership team to promote best practices, problem-solve, ensure consistency, and build relationships between campuses
  • Contribute to the department and company with additional projects


Required Skills

  • Strong ability to professionally communicate, both verbally and in writing
  • Computer literate with knowledge of Microsoft Word, Excel, and Outlook
  • Strong ability to extrapolate from written procedures and policies
  • Exhibit a high level of interpersonal skills to handle sensitive and confidential situations independently
  • Ability to consistently demonstrate poise, tact, and diplomacy
  • Strong ability to lead and direct the work of others
  • Ability to coach team members to work through situations and achieve goals


Education and Experience

  • The minimum education required for this position is an Associate’s Degree or professional experience. A Bachelor’s Degree is preferred.
  • Leadership experience preferred.


Leadership Organization, & Communication

  • Requires ongoing coordination, communication, and/or team problem solving between departments or functional areas for work production or service quality.
  • Leadership Qualities
  • Effective communicator with a passion for relationship building. Upbeat, personable, timely, and tactful.
  • Excellent ability to convey thoughts, opinions, suggestions, questions, and answers in a professional manner.


Work Schedule

  • This position is a salary-paid position, with shifts being an 8-hour workday for a 40-hour workweek.
  • Additional hours worked as needed to complete the work for this position. Employer’s Rights
  • This job description does not list all the duties of the job. You may be asked by your supervisor or manager to perform other duties. All duties are subject to change and may be modified to reasonably accommodate individuals with disabilities. You will be evaluated in part based upon your performance of the tasks listed in this job description.



Triage offers a competitive and comprehensive benefits package that spans medical, financial, and quality of life benefits.

  • Medical, dental, vision insurance
  • 401K with company match
  • Flex PTO
  • Paid Holidays
  • Free Parties
  • Work with great people

Billing Specialist/Team Lead

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